Workshop and Course Booking Terms & Conditions

The information below must be read thoroughly and carefully before any booking is made. These terms and conditions are not subject to variation without prior consent in writing from Mollie McMillen. Once a booking has been accepted by written confirmation, or by electronic means including BACS transfer or Paypal, the client(s) named on will have entered into a binding contract on the basis of the following Terms and Conditions.

If you have any questions, please do not hesitate to contact us.

Agreement
Any agreement based on the outlined terms and conditions arise upon the fulfilment of the following.
a) Receipt and clearance in Mollie McMillen bank account of full payment and a fully completed booking form.
b) That the person named on the booking is taken as the client attending the course or by a legally recognised agent of the client for and on their behalf unless otherwise specified.
c) The Agreement is between Mollie McMillen and the client(s) on the booking form and is the sole agreement between those parties.
d) Mollie McMillen reserves the right to refuse bookings to any party or individual without need to give reasons solely at Mollie McMillen’s discretion and we will return any payment accompanying the booking form.

Payment
We ask, that for our courses to be paid fully upon booking from this website www.molliemcmillen.co.uk

Cancellation/ Refund request
Given the substantial preparation by Mollie McMillen prior to any course, the client must be aware of the following conditions and therefore agrees to such. 

If the booking is cancelled by the client for any reason, the following charges will be applied:

More Than 3 Weeks’ Notice
If you cancel a booking with more than 3 weeks notice before the start of your course we will refund your fees. An administration charge of £30 will be deducted from any refund.

Less Than 3 Weeks’ Notice
If you cancel your booking within 3 weeks of the start of your course we will not normally give refunds or transfer bookings. If there are exceptional circumstances we may be able to offer a refund and the above administration fee will apply. 

Variation of course by Mollie McMillen
By its very nature, a Mollie McMillen course is subject to natural forces and although every effort is made to comply with the course content, Mollie McMillen reserves the right to alter the course content to match any natural variables. The client acknowledges that information provided by us is given to the best of our ability but that because of natural variables it may be necessary to change the itinerary and that in such circumstances it is not reasonable for Mollie McMillen to be liable for any losses as a result and that our liability is limited accordingly.

Client Conduct
Mollie McMillen clients are expected to behave in a reasonable manner at all times and to comply with the reasonable instructions and leadership of Mollie McMillen. Mollie McMillen reserves the right to remove any client(s) from the course at the instructor/leader’s absolute discretion without recourse to repayment for that course and against the client(s) will if necessary. Circumstances that may warrant exclusion from a course includes (without limitation): intoxication, use of non-prescription drugs, abusive behaviour, inability to meet the rigors of the course for physical or mental reasons, or lack of appropriate equipment.

If you are in any doubt about your ability to meet the rigors of the course, please contact your GP before booking. For removal of any party under such conditions, Mollie McMillen will not be liable for any losses as a result and Mollie McMillen is also entitled to any reasonable costs arising from the removal of the said client(s) payable upon demand. In addition, parents, guardians or those in a position of similar responsibility are to ensure the behaviour and safe control of any children to the satisfaction of Mollie McMillen.

Insurance
Mollie McMillen is insured with Birnbeck Insurance with Public and Products Liability up to GBP 5,000,000.  Please contact Mollie McMillen to request a copy of the insurance documents if required.

Liability
Some of Mollie McMillen’s courses take place in the outdoors, which by its nature is never completely free from hazards. While all reasonable precautions are taken to minimise the risks the client accepts that accidents including serious injury and death can occur without Mollie McMillen being at fault. The client also recognises that Mollie McMillen is not responsible for loss or damage to the personal property of the client including vehicles, money, clothing and/or equipment. The client also recognises attendance of a Mollie McMillen course in no way qualifies him/her to teach the course content.

Mollie McMillen, therefore, accepts no responsibility for any mishap occurring to third parties taught by attendees of any Mollie McMillen course. Mollie McMillen also takes no responsibility for any mishap during a course from any instruction or information not given by Mollie McMillen appointed instructors or assistants. Mollie McMillen also takes no responsibility for any mishaps occurring as a result of the client’s failure to follow instructions. Mollie McMillen will only accept liability for physical injury to a client that is shown to result from negligence on the part of Mollie McMillen.

Cancellation by Mollie McMillen
In the event that Mollie McMillen cancels a course, all monies will be refunded in full, or if preferred, transferred as a deposit for another course. Mollie McMillen reserves the right to cancel all and any bookings without reason or notice. Under these unlikely circumstances, Mollie McMillen agrees to repay in full all and any deposits or course fees to the client.

Complaints
In the unlikely event that a client has cause for complaint about Mollie McMillen, the complaint should be made to a representative of Mollie McMillen during the event in order that corrective action can be taken if necessary. If the complaint is about a member of staff then please contact the office and we shall inform you of the complaints procedures so we can take the necessary action. A complaint must be made immediately. Mollie McMillen will not accept a complaint after the end of the course. However, should a problem not be resolved at source, a complaint should be made in writing within 28 days or this complaint will not be upheld. Please note all of our leading staff are CRB checked and cleared with the Criminal Records Bureau.

Allergies
If you suffer from severe allergies from substances such as nuts etc, please inform us as soon as possible particularly if you think it will affect your participation in certain elements of your course.

Our Details

ADDRESS:  Kingswood, King Lane, Froxfield, Hampshire, GU32 1DS

Telephone: 07979 321369 

Email: studio@molliemcmillen.co.uk

Last updated JULY 2023